Terms and Conditions

Welcome to Skincredible Clinic!

1. Introduction

These Terms and Conditions govern the use of Skincredible Clinic's website and services. By using our website or booking an appointment, you acknowledge that you have read, understood, and agreed to these terms. If you do not agree, please refrain from using our services.

2. Use of the Website

· You must be at least 18 years old to use our services or have parental consent.

· The content on this website, including text, images, and logos, is the property of Skincredible Clinic and is protected by copyright laws.

· We reserve the right to update or remove any content without prior notice.

3. Booking and Appointments

· Appointments can be booked via our website, phone, or in person.

· A deposit may be required to secure a booking, which will be deducted from the final treatment cost.

· Appointments are confirmed once you receive a confirmation email or message.

· Skincredible Clinic reserves the right to reschedule or cancel an appointment due to unforeseen circumstances, in which case you will be notified as soon as possible.

4. Late Arrivals

· If you arrive more than 10 minutes late for your appointment, and it significantly impacts our schedule, we many need to cancel the appointment.

· In such cases, a 50% treatment charge may be incurred.

· Please inform us as soon as possible if you anticipate being late for your appointment.

· The discretion to cancel due to lateness is at the discretion of the Skincredible Clinic team.

5. Cancellation and Rescheduling Policy

· Clients must provide at least 24 hours’ notice for cancellations or rescheduling.

· Late cancellations will result is a forfeit of deposit.

· No-shows will result in a forfeit of deposit or full charge of the treatment.

· Exceptions may be made for medical emergencies with appropriate evidence.

6. Payments and Pricing

· We accept credit/debit cards and cash payments.

· Prices are subject to change without notice. The latest prices are available on our website.

· Discounts and promotions cannot be combined unless otherwise stated.

· Payment is required at the time of the treatment unless otherwise arranged.

· Packages can be paid in full (prior to treatment) or as installments with 30% paid prior to treatment.

7. Returns & Refunds Policy

· Treatments: Refunds are not provided for completed treatments. If you experience any concerns, please contact us within 14 days for a consultation.

· Products: Unopened, unused products may be returned within 14 days with proof of purchase.

· Non-Refundable Items: Gift vouchers, opened skincare products, and bespoke treatments are non-refundable.

· Refunds will be processed within 30 days after approval.

8. Privacy Policy & Data Protection

· We collect and store personal data in accordance with UK GDPR regulations.

· Personal information collected may include your name, email, contact details, and payment information.

· Data is processed to fulfill contracts, provide services and for statistical analysis. Minimal user data is processed, and any collected information is handled securely.

· You have rights over your personal data, including the right to access, rectify, erase, restrict processing, object, and data portability. Requests can be made via the clinic email: info@skincredibleclinic.co.uk.

· Our website may contain links to third-party websites, for which we are not responsible.

· We implement all necessary security measures to protect your data but cannot guarantee absolute security over the internet.

· We may disclose information if required by law or to protect our rights and safety.

9. Liability and Disclaimers

· Our treatments are performed by trained professionals; however, results may vary for each individual.

· Skincredible Clinic is not liable for adverse reactions unless caused by negligence.

· We do not accept liability for third-party links accessed via our website.

· Clients must disclose all relevant medical history before treatments.

10. Complaints and Dispute Resolution

· Complaints should be submitted in writing via email to info@skincredibleclinic.co.uk

· We aim to resolve disputes amicably within 45 days.

· If unresolved, disputes will be governed by the laws of England and Wales.

11. Changes to Terms and Conditions

· We reserve the right to update these Terms and Conditions at any time.

· Any changes will be posted on this page with an updated effective date.

12. Contact Information

If you have any questions regarding these terms, please contact us at: Skincredible Clinic
Address: Ringtone Boxing Gym, 141-153 Drummond Street, London, NW1 2PB
Email: info@skincredibleclinic.co.uk
Phone/WhatsApp: 07849 110 873

By using our services, you acknowledge and agree to these Terms and Conditions